Complete Managed IT Services Plans

Managed IT services typically encompass 24/7 remote and on-site support, proactive network monitoring, patch management, daily backup verification, help desk support, firewall administration, and vendor management. Packages like the Monarch plan also incorporate virtual CTM advisory guidance, centralized SupportLink Portal access, anti-virus protection, and flat-rate monthly agreements covering unlimited support tickets.

Verdant TCS offers flexible agreement terms including 1-year and 3-year contracts. Organizations selecting 3-year commitments benefit from upfront discounts. Higher-tier engagements also incorporate comprehensive 3-year technology budget planning to assist leadership with predictable infrastructure roadmaps and capital expenditure forecasting.

Our U.S.-based support team delivers an average response time of more than 5 minutes for incoming service requests. In addition to prompt response metrics, our technical staff resolves approximately 80% of reported issues on the first call, minimizing operational delays across your workforce.

Yes. Verdant TCS integrates managed service provider and managed security service provider capabilities. Plans incorporate continuous background monitoring, Security Operations Center visibility, Endpoint Detection and Response, Zero Trust Network Access, patch management, vulnerability scanning, and advanced email filtering to protect network endpoints against evolving digital threats.

Onboarding typically spans a structured 1 to 2-week timeframe. During this period, our team audits existing environments, integrates security baselines, configures SupportLink access, and aligns device configurations. Additionally, workstation and laptop setup fees are waived for all contract clients.

Yes. The Monarch managed IT package provides flat-rate pricing that covers unlimited tickets, scheduled remote assistance, and required on-site visits across our service locations, preventing unpredictable hourly surcharges when physical hardware or network infrastructure requires direct technical intervention.

Yes. We manage end-to-end cloud migrations across Google Cloud Platform, AWS, and Microsoft Azure, along with WordPress hosting via Verdant Canopy. We also handle comprehensive software and security licensing procurement for platforms such as Microsoft, Egnyte, JumpCloud, and CrowdStrike.

Clients can access dedicated virtual CIO, CISO, and CTO advisory services. These consulting engagements assist organizations with information security program architecture, third-party vendor management, compliance audit reviews, and long-term infrastructure virtualization strategies without the cost of full-time executive salaries.