Managed IT Services and Support in Fort Wayne

The Monarch package delivers comprehensive IT management including 24/7 remote and on-site support, proactive system monitoring, patch management, daily backup verifications, and user help desk access. It also includes anti-virus and anti-malware protection, firewall administration, vendor management, access to the SupportLink Portal, and recurring virtual Chief Technology Manager consultation to guide ongoing IT strategy.

Verdant TCS maintains an average response time of under five minutes for incoming support inquiries. In addition, our U.S.-based support engineers achieve an 80% first-call resolution rate, ensuring standard desktop, server, and network issues are diagnosed and remediated rapidly to minimize operational interruptions.

Our structured onboarding process spans one to two weeks. During this window, our team completes a full audit of your workstations, servers, cloud applications, and network perimeter. We configure remote management agents, integrate monitoring tools, verify data backups, and waive standard workstation setup fees for contract clients to facilitate a frictionless transition.

We enforce a security-first approach across every agreement. Standard services integrate endpoint detection and response, automated patch management, email filtering, and real-time vulnerability checks. Organizations requiring heightened protection can add full MSSP capabilities including Security Operations Center monitoring, SIEM/SOAR tracking, and Zero Trust Network Access.

Yes. Our managed agreements include both unlimited remote support and necessary on-site service visits. While the majority of routine software configurations and troubleshooting are handled instantly through our remote help desk, dispatch engineers resolve physical network cabling, server installations, and complex hardware failures directly at your facility.

Yes. We plan, execute, and manage custom cloud migrations across Microsoft Azure, Amazon Web Services, and Google Cloud Platform. Our cloud management services cover secure environment configuration, Identity and Access Management, ongoing infrastructure performance tuning, intrusion prevention, and Acronis automated cloud backups.

We provide flat-rate monthly pricing based on your organization's specific requirements, user counts, and device inventory. Service contracts are available on 1-year or 3-year terms, with 3-year commitments qualifying for upfront discounts. Technology financing options are also available to assist with hardware upgrades and licensing capital.

A Managed Service Provider focuses on maintaining IT operations, uptime, workstation stability, and user help desk support. A Managed Security Service Provider focuses on proactive cyber defense, continuous threat detection, compliance auditing, and incident containment. Verdant TCS uniquely combines both capabilities under a unified service model.